ServiceNow Technical Consultant

Salary: £60,000 - 60,000 per year

Requirements

• 3 years of hands-on ServiceNow experience (implementation, support, or internal IT)
• Working knowledge of ITSM processes and core ServiceNow configuration
• Experience with platform development including Business Rules, Client Scripts, and UI Policies
• ServiceNow Certified System Administrator (CSA)
• Strong communication and interpersonal skills
• Eagerness to learn and develop within a fast-paced environment
• Must hold active DV security clearance
• Desirable: Exposure to ITOM, CMDB, or integrations
• Desirable: Progress towards CIS-ITSM or other ServiceNow certifications
• Desirable: Familiarity with ITIL frameworks
• Desirable: Experience in public sector, defence, or regulated environments

Responsibilities

• Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams
• Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations
• Contribute to technical documentation including build specifications, test scripts, and handover materials
• Ensure all configurations follow best practices and are scalable and upgrade-safe
• Support testing activities including unit testing and UAT
• Support workshops and requirements gathering sessions alongside senior team members
• Build positive working relationships with client stakeholders and project teams
• Communicate progress, risks, and issues clearly and proactively
• Work closely with senior consultants and architects to develop technical capability
• Actively pursue ServiceNow certifications and continuous professional development
• Stay up to date with platform developments and industry trends
• Contribute to knowledge sharing and team collaboration

Technologies

• CMDB
• Support
• ITIL
• ITSM
• Security
• ServiceNow
• UX UI Design
• DevOps

More

We are a growing delivery team looking for a motivated ServiceNow Technical Consultant to work on impactful projects across enterprise and public sector environments. This role is fully remote, based in the UK, with occasional travel to client sites. We offer a competitive salary between £45,000 and £60,000 per annum, along with a 10% annual bonus. Our benefits include private medical insurance, death in service cover, ongoing training and certification support, and a share scheme. Join us to accelerate your ServiceNow career in a dynamic environment with clear progression opportunities.

last updated 18 week of 2026