Technical Support Supervisor

Salary: £35,000 - 45,000 per year

Requirements

• Strong technical background across Microsoft environments (Windows, Active Directory, Exchange)
• Experience supporting desktop environments and troubleshooting complex issues
• Proven ability to act as an escalation point within a service desk environment
• Experience working within an ITIL-based environment, particularly across incident management, change management and governance
• Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks
• Excellent communication skills, with the ability to build rapport at all levels
• Confident stakeholder management skills
• A personable, approachable style with a genuine interest in supporting others
• Experience coaching, mentoring or informally leading others
• Someone who can inspire, motivate and bring energy to a team

Responsibilities

• Acting as the go-to escalation point for technical issues across desktop and infrastructure
• Supporting and coordinating a team of service desk engineers
• Coaching and mentoring team members to improve performance and service delivery
• Managing and prioritising workloads to ensure SLAs are consistently met
• Communicating clearly with stakeholders across the business
• Identifying trends and areas for improvement within the service desk
• Playing a key role in ITIL-aligned processes, including incident and change management
• Supporting governance and contributing to technical design authority discussions where required
• Maintaining a strong focus on customer experience at all times

Technologies

• Active Directory
• ITIL
• Windows
• Support

More

We are a dedicated team based in Cheshire, where we work together both onsite and remotely. This role offers a fantastic opportunity for those looking to step into or further develop a supervisory position while remaining close to the technology. You will influence how our service desk operates, develop others, and make a real impact on both team performance and customer experience.

last updated 14 week of 2026