IT Support Specialist - Cambridge

Salary: £30,000 - 45,000 per year

Requirements

• A minimum of 2 years experience from a Microsoft MSP
• Excellent communication and interpersonal skills
• Experience across all aspects of Microsoft 365 is essential; Microsoft certification would be desirable
• Familiarity with all Windows operating systems at server and client level, including a working knowledge of virtualisation
• A working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls
• Good sense of humour
• Articulate and well presented, with an excellent telephone manner
• Organised, with excellent attention to detail
• A desire to learn new skills
• Ready to hit the ground running and self-motivated

Responsibilities

• Provide 1st, 2nd and 3rd line technical support to business customers as part of our growing helpdesk team
• Troubleshoot issues at a client and server level, including escalated and complex technical issues
• Administer Microsoft 365, including Azure AD, SharePoint, Exchange, and InTune
• Assist with ad hoc duties as required, including some project support
• Work primarily remotely with some requirement to work from our Cambridge office
• Support occasional onsite client project work for candidates based in the East of England, where required
• Work standard hours of 8:30am to 5:30pm, Monday to Friday, with some flexibility required

Technologies

• Azure
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Cloud

More

We are a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. We have a strong focus on innovation and customer satisfaction, and we are known for exceptional IT support services and a collaborative, close-knit team culture. This is an experienced IT Support Specialist role within our helpdesk team, with hybrid working that is primarily remote, some Cambridge office presence, and the potential for occasional field-based project work depending on location.

last updated 35 week of 2026