Senior Support Engineer

Salary: £27,000 - 67,000 per year

Requirements

• Strong experience with Ruby on Rails (Rails 7, Ruby 3.4)
• Proficiency with React, TypeScript/JavaScript, and PostgreSQL
• Comfort working in a Linux-based environment (AWS ECS, command line)
• Great debugging and troubleshooting skills – you enjoy getting to the root of problems
• Fluent, friendly communication – especially with non-technical users
• A proactive, independent mindset – you get things done without handholding
• Must be located within GMT/BST ±3 time zones and available during UK working hours (typically 9am – 5:30pm)
• Nice to have: Sysadmin experience
• Nice to have: Experience supporting SaaS products or working closely with support teams

Responsibilities

• Investigating and resolving bugs or issues raised by our clients team of Customer Support Specialists
• Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic)
• Writing Ruby scripts and jobs for post-migration data cleanup or updates
• Collaborating with Developers and support staff to triage, prioritise, and resolve issues
• Delivering small fixes to production regularly and reliably

Technologies

• AWS
• Support
• JavaScript
• Linux
• Mobile
• PostgreSQL
• Rails
• React
• Ruby
• TypeScript
• Web
• Cloud

More

We are a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently with our web and mobile platform. We are a bootstrapped, profitable, and remote-first company of 25 people, including 6 Full Stack Engineers. We believe in the benefits of remote work but also have a lovely office in London for in-person collaboration when required. By joining us, you will work in a calm, supportive, and highly autonomous culture, contributing to a meaningful product that impacts thousands of doctors and patients daily, while enjoying competitive compensation and flexible hours.

last updated 13 week of 2026