Service Design Architect

Salary: £65,000 - 65,000 per year

Requirements

• Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security
• Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m
• ITIL certification and a solid understanding of service delivery frameworks and best practices
• Strong commercial and bid skills, including governance and costing models
• Exceptional documentation and presentation skills, with confidence communicating at CxO level
• Ability to lead virtual teams and foster collaboration across technical and sales functions
• Knowledge of TUPE and managed services contracts is a plus
• Familiarity with public sector procurement processes is an advantage

Responsibilities

• Join our dynamic pre-sales function and help shape world-class service solutions that meet customer needs and drive value
• Collaborate with clients to design tailored solutions that align with their unique requirements and demonstrate the full potential of our managed services
• Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders
• Act as the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities
• Prepare compelling proposals and manage bid review processes with clarity and transparency
• Identify and manage risks and assumptions throughout the solution lifecycle to maintain project momentum
• Work closely with sales, presales, operations, and project management to ensure smooth transitions and successful service delivery
• Stay ahead of market trends and industry best practices to keep our solutions competitive and innovative
• Align service designs with business goals to ensure exceptional quality and customer satisfaction

Technologies

• Architect
• Cloud
• Support
• ITIL
• Security
• Excel

More

We are a remote-first team offering a Service Design Architect role within our dynamic pre-sales function. This is a commercially focused position with a salary of £65k, a car allowance, and £10k commission. We work closely with customers and internal teams to develop innovative managed service solutions that deliver value and support successful service outcomes. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

last updated 27 week of 2026