ServiceNow Business Analyst

Salary: £65,000 - 70,000 per year

Requirements

• Proven experience as a Business Analyst within Procurement / Source-to-Pay environments
• Experience working with enterprise systems (e.g. SAP, Oracle, Coupa, Ariba, ServiceNow)
• Strong understanding of end-to-end procurement processes
• Experience with process mapping and requirements documentation
• Excellent stakeholder management skills
• Exposure to ServiceNow (S2P, ITSM or Procurement modules) (desirable)
• Agile / Scrum experience (desirable)
• ITIL knowledge or certification (desirable)

Responsibilities

• Gathering and analysing business requirements across procurement, case management and ITSM
• Conducting gap analysis between current and future-state processes
• Producing functional specifications, user stories and process documentation
• Collaborating with technical teams to design scalable solutions
• Supporting UAT, testing cycles and solution validation
• Facilitating workshops and stakeholder meetings

Technologies

• ITIL
• ITSM
• Oracle
• SAP
• ServiceNow

More

We are a global business with a flexible working environment, looking to recruit a ServiceNow Business Analyst specializing in Source to Pay (S2P). This permanent position offers a salary of up to £70,000 per annum depending on experience. We encourage candidates to work in our London office twice a week, but we are open to fully remote arrangements for the right individual. Join our dynamic team and contribute to impactful projects in procurement.

last updated 14 week of 2026