Field IT Engineer

Salary: £45,000 - 55,000 per year

Requirements

• Ability to work unsupervised, independently, and as part of a team
• IT-related degree or relevant qualifications highly desirable
• Demonstrable experience as a Service Desk Engineer
• Good all-round knowledge of IT principles
• Experience with PSA/RMM tools such as Autotask, AEM, and IT Glue would be advantageous
• Experience in initial remote diagnostics, analysis, and proactive monitoring would be advantageous
• Willingness to learn new software and hardware technologies
• Experience supporting Microsoft Windows Server and desktop environments
• Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and related cloud services
• Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID, and Infrastructure as a Service (IaaS)
• Strong knowledge of Microsoft Intune, Conditional Access, and Microsoft security technologies
• Experience supporting VoIP solutions, including 3CX, would be advantageous
• Knowledge of networking technologies including TCP/IP, firewalls, routing, and switching
• Ability to run, patch, and terminate cabling to support the installation of new hardware
• Experience within an MSP and/or the hospitality sector would be advantageous but is not essential
• Current and valid UK driving licence is essential
• Friendly and professional
• Good written and verbal communication skills, with the ability to clearly communicate complex technical issues to non-technical clients
• Ability to prioritise and execute tasks under pressure

Responsibilities

• Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations
• Provide timely updates to clients
• Diagnose and resolve technical issues and provide technical assistance on client sites
• Complete proactive maintenance onsite
• Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
• Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
• Maintain our Information Security policies and procedures
• Propose improvements to client systems and services to continuously enhance their systems and operations
• Manage your time efficiently and plan your day accordingly
• Keep up to date with new technologies adopted by us and our client base
• Improve your technical knowledge through company training and self-study
• Provide out-of-hours or standby support to our clients on a rota basis

Technologies

• AEM
• Cloud
• Hardware
• IaaS
• Support
• Microsoft 365
• Microsoft Intune
• Security
• SharePoint
• TCP/IP
• Windows
• Office 365
• DevOps
• ICT
• Network

More

We are Netteam tX, a company that recognises and develops talent through career opportunities and a culture of continuous learning, creativity, and innovation. We believe our people make us great, and we offer a fun, productive workplace with a strong team environment, work-life balance, workplace pension, comprehensive in-house and external training, and a competitive salary. The role is based in Newbury and is a full-time, permanent position. We are committed to diversity and inclusion, and some roles may be subject to a basic DBS disclosure.

last updated 30 week of 2026