2nd Line IT Support Engineer

Salary: £33,000 - 65,000 per year

Requirements

• Proven experience in a 2nd line IT Support role
• Strong experience supporting Office 365 applications
• Hands-on experience supporting laptops, desktops, and peripheral devices
• Good knowledge of Windows 10/11 environments
• Experience with Active Directory user administration
• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Ability to work effectively within a fully onsite support environment
• Desirable: experience with Microsoft Intune or Endpoint Manager
• Desirable: basic networking knowledge
• Desirable: exposure to Azure or cloud-based technologies
• Desirable: relevant Microsoft or IT support certifications

Responsibilities

• Provide 2nd line technical support across hardware, software, and Microsoft environments
• Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
• Build, configure, deploy, and support laptops and desktop devices
• Diagnose and resolve hardware, software, and connectivity issues
• Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
• Escalate complex incidents to relevant internal teams where required
• Maintain accurate ticket updates and technical documentation
• Deliver excellent customer service and end-user support across the business
• Support device rollouts, hardware replacements, and user onboarding activities

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Microsoft Intune
• Office 365
• SharePoint
• Windows

More

We are recruiting for an experienced 2nd Line IT Support Engineer to join our busy onsite IT support team based in Leeds. This is a hands-on opportunity within a fast-paced support function, where we provide remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. The role is onsite in Leeds five days per week, with a rate of up to £290 per day inside IR35. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across our IT environment.

last updated 23 week of 2026