Head of Technology Operations

Salary: £45,000 - 70,000 per year

Requirements

• Senior leadership experience within IT or technology operations
• Strong background in service management, infrastructure, and cloud platforms
• Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to
• Understanding of operational security, identity management, and regulatory frameworks such as GDPR
• Experience managing third party suppliers, vendors, and operational budgets
• Ability to build strong relationships across technology and business leadership

Responsibilities

• Leading the operational running of technology services including service desk, infrastructure, cloud, and networks
• Acting as the senior lead for incident, problem, and change management
• Improving service performance, automation, and operational efficiency
• Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control
• Ensuring operational security, identity, and access controls are effectively managed
• Partnering with wider business teams to support new initiatives and ensure services are operationally ready
• Leading and continuously developing a high-performing technology operations team
• Managing key suppliers and technology partners

Technologies

• Cloud
• Support
• Security
• Backbone

More

We are an established and recognisable organisation looking for a Head of Technology Operations to lead the day-to-day running of our technology services in our Coventry office. This is a senior leadership role where youll shape how our technology services operate and play a key role in enabling business-wide transformation. We offer a permanent opportunity with a salary range of £70,000 - £80,000, alongside benefits including 9% employer contribution, 28 days holidays plus Bank Holidays, a holiday buy/sell scheme, a cycle to work scheme, death in service coverage, an employee assistance programme, and access to an occupational health provider service. We are committed to equal opportunity recruitment and especially invested in Neurodiversity inclusion.

last updated 15 week of 2026