2nd Line IT Engineer

Salary: £40,000 - 60,000 per year

Requirements

• Experience in a 2nd Line IT Support role, ideally within an MSP environment
• Strong troubleshooting skills across Windows environments and Microsoft 365
• Knowledge of Active Directory, networking, and endpoint management
• Experience supporting servers, backups, and cloud platforms
• Excellent communication and customer service skills

Responsibilities

• Provide 2nd line technical support across desktop, server, and cloud environments
• Troubleshoot and resolve complex technical issues escalated from the service desk
• Support Microsoft 365, networking, and server infrastructure
• Assist with system upgrades, installations, and project delivery
• Provide remote and occasional on-site support to business clients

Technologies

• Active Directory
• Cloud
• Support
• Microsoft 365
• Windows
• Office 365

More

We are a growing managed IT services provider hiring a 2nd Line IT Support Engineer to support our expanding client base and help establish our new Cheltenham office. We offer hybrid working, strong career progression, and the opportunity to shape new processes in our rapidly expanding business, which has grown from 4 to 40 employees in the past three years. Join us to play a key role in building and supporting our technical team in Cheltenham.

last updated 19 week of 2026