Service Designer / User Researcher

Salary: £130,000 - 140,400 per year

Requirements

• We require active SC clearance to be in place.
• We need strong hands-on experience across both Service Design and User Research.
• We need proven delivery experience within UK Government or public sector environments.
• We need a deep understanding of GDS frameworks, including the Service Standard, design principles, and assessment process.
• We need experience working in Agile, multidisciplinary teams delivering complex digital services.
• We need the ability to influence stakeholders and communicate insights clearly to both technical and non-technical audiences.

Responsibilities

• We will lead and deliver user-centred design and research activities in line with GDS standards and service assessments.
• We will plan, conduct, and synthesise qualitative and quantitative user research.
• We will apply end-to-end service design thinking, including mapping journeys, ecosystems, and service blueprints.
• We will translate insights into clear, actionable service improvements that meet policy and user needs.
• We will work collaboratively within multidisciplinary Agile teams, including product, delivery, design, and engineering.
• We will support GDS service assessment preparation, ensuring outputs align to the Service Standard.
• We will champion accessibility, inclusivity, and evidence-based design decisions.

Technologies

• Support
• UX UI Design

More

We are seeking a highly capable Service Design and User Research hybrid to support a major UK Government GDS-aligned programme, delivering user-centred digital services at scale. This is a hybrid role, primarily remote with occasional travel to South West London, and we offer an initial contract with strong extension potential at £540 per day inside IR35. We work in a mature and well-structured GDS delivery environment where meaningful public services are designed to be accessible, effective, and truly user focused. We are committed to respect and equality, and we welcome applications from people of all backgrounds and perspectives. If you need any support or adjustments during the recruitment process, we encourage you to let us know so we can help.

last updated 27 week of 2026