ServiceNow Senior Technical Consultant

Salary: £40,000 - 72,000 per year

Requirements

• 3-5 years of hands-on ServiceNow implementation experience
• Strong expertise in ITSM (Incident, Problem, Change, Request)
• Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server)
• Proven delivery across the full project lifecycle
• ServiceNow certifications such as CSA and CIS-ITSM
• Excellent communication and stakeholder engagement skills
• Strong problem-solving ability and attention to detail
• Must hold active DV security clearance
• Additional ServiceNow certifications (desirable)
• Experience with AI capabilities within the ServiceNow platform (desirable)
• Exposure to public sector or defence environments (desirable)
• Knowledge of ITIL frameworks (desirable)

Responsibilities

• Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams
• Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations
• Produce high-quality technical documentation including design specifications and test plans
• Ensure solutions align with platform best practices and are scalable and upgrade-safe
• Lead technical workstreams and coordinate day-to-day delivery activities
• Provide guidance and support to junior consultants
• Participate in design reviews, QA processes, and continuous improvement initiatives
• Identify and manage technical risks and issues
• Build strong relationships with client stakeholders and technical teams
• Facilitate workshops and translate business requirements into technical solutions
• Communicate progress and technical decisions clearly to a range of audiences
• Support pre-sales activities including solution design and demonstrations

Technologies

• AI
• CMDB
• Support
• ITIL
• ITSM
• REST
• SOAP
• Security
• ServiceNow
• UX UI Design

More

We are a growing delivery team focused on high-impact projects across enterprise and public sector environments, specializing in ServiceNow implementation and AI-driven enterprise automation. This fully remote role with travel to client sites offers a salary between £60,000 and £75,000 per annum, alongside a 10% annual bonus and benefits like private medical insurance and death in service cover. Our commitment to delivery and the success of our people sets us apart, making this an excellent opportunity for a hands-on technical specialist who is eager to contribute to solution design and client success.

last updated 17 week of 2026