IT Support & Infrastructure Analyst FTC

Salary: £35,000 - 45,000 per year

Requirements

• We have a strong background in IT support, with 5+ years of experience, including time spent in a 2nd Line Support or Service Desk environment.
• We have experience working within a professional services or corporate environment, supporting users with high service expectations.
• We have experience contributing to infrastructure projects such as upgrades, rollouts, or migrations.
• We have hands-on technical experience across Microsoft technologies, including Microsoft 365, Windows 10/11, and Windows Server.
• We have knowledge of Active Directory, permissions, and user account administration.
• We have excellent troubleshooting skills with a structured, analytical approach.
• We can manage a varied workload and prioritise effectively.
• We are flexible and adaptable, with a proactive approach to meeting deadlines.
• We are comfortable working both independently and within a collaborative team.
• We have strong communication skills with both technical and non-technical stakeholders.
• We have a customer-focused mindset with a positive, solutions-driven attitude.
• We are willing to work on-site and collaborate closely with end users and internal teams.
• We are available for occasional travel as required by the role.
• We are willing to undergo security and background screening in line with business requirements.
• We have a solid educational background, including at least five GCSEs or equivalent, including Maths and English.

Responsibilities

• We manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside.
• We operate at a 2nd line level, taking ownership of more complex technical issues and escalations.
• We provide ongoing support across Microsoft 365, including Exchange Online, Teams, and SharePoint.
• We troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments.
• We build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune.
• We support and administer a Document and Email Management System, with iManage preferred or an equivalent DMS platform.
• We provide support for print management solutions such as Uniflow and FlowMatrix.
• We provide support for email security platforms such as Mimecast.
• We provide support for secure file transfer solutions such as Egress.
• We support and maintain Multi-Factor Authentication solutions such as Cisco DUO and Microsoft Authenticator.
• We assist with secure access technologies, including SASE platforms such as Check Point Harmony.
• We contribute to security monitoring, incident response, and remediation activities.
• We assist with the administration of firewalls, particularly Cisco Meraki.
• We support and maintain network infrastructure, including switches and wireless access points.
• We carry out proactive monitoring of systems and infrastructure to ensure performance and uptime.
• We support delivery of IT infrastructure and system improvement projects.
• We identify opportunities to enhance systems, processes, and user experience.
• We produce and maintain technical documentation and knowledge base materials.
• We ensure IT practices align with Cyber Essentials and ISO27001 standards.
• We assist with internal and external audits.
• We support reporting and investigation of information security incidents.

Technologies

• Active Directory
• Cisco
• DMS
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• Windows
• Office 365
• Azure
• Cloud

More

We are a busy, fast-moving technology team looking for a capable IT Support and Infrastructure Analyst to help us deliver reliable, high-quality technical support across the organisation. This is an on-site role with a salary of £35,000 to £45,000 depending on experience. Alongside day-to-day support, we also contribute to ongoing improvements, upgrades, and wider IT initiatives. We pride ourselves on being an equal opportunities employer and on fostering a collaborative, customer-focused environment where our team can develop and make a real impact.

last updated 24 week of 2026