IT Help Desk Support Engineer

Salary: £25,000 - 26,000 per year

Requirements

• We are looking for 2+ years of experience in IT support or system administration.
• We need strong technical expertise in Microsoft Windows Server environments, Microsoft 365, Azure, Active Directory, and Group Policy.
• We require experience troubleshooting laptops, printers, peripherals, and general hardware and software issues.
• We are looking for experience with Omnissa Horizon or similar remote desktop/virtual desktop solutions.
• We need familiarity with cloud-based VoIP systems.
• We require knowledge of networking and network management, including WAN, LAN, and VPN.
• We are looking for experience with MDM solutions such as Intune.
• We need excellent problem-solving, customer service, verbal communication, and written communication skills.
• We require the ability to work effectively with third-party suppliers and manage escalations.
• We are looking for a security-minded individual who follows security protocols.
• Experience with legal case management tools such as Partner4Windows or similar is a plus.
• Relevant certifications such as Microsoft Certified: Windows Server or VMware Certified are advantageous but not required.

Responsibilities

• We resolve helpdesk tickets for internal staff and ensure timely, accurate issue resolution.
• We carry out system administration tasks across Office 365, Azure, Active Directory, and Group Policy.
• We perform routine administration activities such as updates, backups, and monitoring.
• We administer our Omnissa Horizon environment and troubleshoot virtual desktop access issues.
• We liaise with third-party suppliers to escalate and resolve problems beyond our internal capability.
• We support legal case management tools such as Partner4Windows where applicable.
• We document processes, procedures, and resolutions in our knowledge base.
• We prepare and deploy new hardware such as laptops and phones to staff.
• We visit our UK offices as needed to support maintenance and roll out new hardware and software.
• We troubleshoot and maintain IT services to ensure smooth day-to-day operations.
• We may support systems and network improvements, integrations, and new technology rollouts.

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Office 365
• Security
• VPN
• VMware
• Windows
• Excel

More

We are a well-established law firm with a growing IT team, and this is an urgent junior IT Help Desk Support Engineer role based in St Albans with a salary of £25,000 to £26,000. We work primarily in the office initially, with 4 days onsite and 1 day remote, and we will review the option for 2 days remote after probation. We offer a supportive, innovation-focused environment where your ideas and input can help shape future IT improvements. Benefits include 23 days annual leave plus bank holidays, birthday leave, pension, healthcare and mental health support, occupational health services, cycle to work and season ticket schemes, enhanced family leave, spot monthly bonuses, training qualification loans, annual appraisals and salary reviews, and remote working opportunities. We may also support parking on site during the first 3 months, and some UK travel is required to our other offices, including Birmingham.

last updated 23 week of 2026