System Administrator, IT Service Management -Remote – $90/hr. – temp 6 months

My client, a financial/mortgage company seeks a System Administrator to support the organization’s IT service management platform, ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency.

Type Temp 6-month (possible perm position after) Start Date ASAP Location Remote (any time zone) Pay Rate $90/hr. + benefits.

Schedule Monday - Friday, morning flexible schedule FUNCTIONS • Serve as platform expert — Lead advanced features for the service desk, asset management, and change control platform. • Administer daily operations — Manage cloud-based infrastructure and connected systems. • Maintain platform updates — Oversee enhancements, releases, and system upgrades with proper changelogs. • Resolve performance issues — Troubleshoot and fix software problems. • Collaborate across teams — Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs. • Develop reporting — Create metrics and dashboards for senior leadership. • Automate workflows — Build cross‑system automations using Python, Azure, and Power Platform. • Manage CI/CD automation — Use GitLab pipelines for automation code. • Act as technical liaison — Serve as primary contact for third‑party providers and consultants. • Improve processes — Identify operational gaps and drive process improvements.

Qualifications • 3 yrs Experience in cloud-based IT • Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management • Integrations using systems such as Azure, Okta; HTTP requests. • Knowledge of Asana, Trello, JIRA or other similar project management software for tracking development. • Executes projects with little direction. • Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.

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