Salesforce CRM and Data Officer

Salary: £35,000 - 35,000 per year

Requirements

• At least two years recent, hands-on Salesforce administration experience
• Experience managing users, permissions, records, campaigns and routine configuration
• Experience creating Salesforce reports and dashboards
• Advanced Excel skills and the ability to interpret data and identify trends
• Experience maintaining supporter, donor, customer or membership data
• Experience improving data quality and resolving day-to-day CRM issues
• An understanding of GDPR, data privacy and contact preference management
• The ability to explain technical information clearly to non-technical colleagues
• Strong problem-solving, organisation and stakeholder management skills
• Experience of fundraising data, Gift Aid processes, Salesforce Nonprofit Success Pack or Nonprofit Cloud would be an advantage

Responsibilities

• Manage our Salesforce configuration, users, permissions, supporter records, campaigns and fundraising processes
• Provide Salesforce support, guidance, training and documentation
• Maintain data quality through cleansing, deduplication and regular checks
• Create reports and dashboards for different teams and audiences
• Analyse supporter and campaign data to identify giving trends and provide actionable insight
• Support integrations and data flows between Salesforce and third-party systems
• Oversee analytics and tracking tools, including Google Analytics, Tag Manager and website reporting
• Manage data protection enquiries and support GDPR-compliant contact preferences
• Support accurate Gift Aid processes and claims
• Identify opportunities to simplify systems and improve processes

Technologies

• Cloud
• CRM
• Excel
• Support
• Salesforce
• Marketing

More

We are an international climate charity working alongside Indigenous and local communities to protect rainforests across the Amazon, Congo and Papua New Guinea. We support communities to strengthen their livelihoods, health, education and resilience through direct, unconditional funding that enables them to decide how best to improve their quality of life and protect their land from illegal logging and exploitation. The role is remote with occasional travel to London and Cornwall, and we offer flexible working, an employee assistance programme, a learning and development budget, enhanced leave policies, volunteering time and payroll giving. We welcome applications from people of all backgrounds. Offers are subject to satisfactory references and appropriate screening checks, and applicants must already have the legal right to live and work in the UK as visa sponsorship is unavailable.

last updated 36 week of 2026