IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• Relevant IT qualification (e.g., NVQ, Microsoft certifications or equivalent experience)
• ITIL Foundation qualification (beneficial but not essential)
• Strong technical knowledge of core end-user and infrastructure technologies (Windows 11, Microsoft 365, Active Directory/Azure Entra ID)
• Understanding of patching and security principles
• Exposure to Intune, networking and IP protocols, Windows Server, and cybersecurity best practices
• Experience in IT support (2nd/3rd line)
• Proven track record of troubleshooting Windows OS and supporting Microsoft 365 environments
• Proficient with ITSM tools for incident and service request management
• Experience with network infrastructure (LAN, WAN, Wi-Fi, VPNs)
• Familiarity with antivirus solutions and remote support tools (ideally Bomgar)
• Strong analytical and solution-focused mindset
• Excellent communication skills for non-technical users
• Highly organized with effective prioritization skills
• Strong customer focus
• Flexible and adaptable approach to role
• Full UK driving licence and willingness to travel

Responsibilities

• Act as a central point of contact for IT-related service requests across multiple UK sites
• Diagnose and resolve complex 2nd and 3rd line technical issues efficiently and within agreed SLAs
• Provide technical guidance and support to the IT Service Desk team
• Manage and maintain tickets in the ITSM system, ensuring compliance with SLAs
• Deliver excellent customer service and ensure all requests are completed to a high standard
• Support and maintain accurate Asset and Configuration Management records
• Build, configure, and deploy PCs, laptops, and network equipment
• Install, configure, and support user hardware and software as per organizational standards
• Adhere to IT policies and security standards
• Travel to sites for on-site support, including break-fix and project work
• Support IT security processes like user access management and device compliance
• Provide administration and support for Microsoft 365 services
• Maintain accurate technical documentation
• Contribute to IT projects such as system upgrades and service improvements
• Identify trends or recurring issues to enhance service reliability

Technologies

• Active Directory
• Azure
• Hardware
• Support
• ITIL
• ITSM
• LAN
• Microsoft 365
• Network
• Security
• Windows
• Office 365
• Cloud
• SharePoint

More

Foursynergy Group is seeking an IT Support Engineer to deliver high-quality technical support to over 500 users. We pride ourselves on our modern infrastructure, which allows us to focus on empowering users and solving issues rather than dealing with outdated systems. This dynamic role combines day-to-day support with involvement in various projects, including system upgrades and continuous service improvements. We offer a competitive salary of £30-35k per annum, a company van, subsidised private healthcare, a comprehensive pension scheme, and generous holiday allowance. Our supportive and mission-driven team values flexibility and ongoing development, creating an engaging work environment. This position is based in Salford, with hybrid remote work options.

last updated 15 week of 2026