IT Technician

Salary: £18,000 - 21,600 per year

Requirements

• Strong 1st/2nd line support experience
• Working knowledge of Microsoft and Mac operating systems
• Experience with Active Directory
• Supporting Office 365 environments
• Experience with Windows 10 and Windows 11
• Experience working within a Service Desk environment managing and escalating calls
• Ability to create and maintain technical documentation
• Strong organisational skills and attention to detail
• Excellent written and verbal communication
• Ability to troubleshoot logically and methodically
• Ability to work effectively within a team environment
• Experience providing 1st / 2nd line support in Windows environments
• Desirable: MacOS support
• Desirable: Windows Server 2016 / 2019 / 2022
• Desirable: Microsoft Hyper-V
• Desirable: Hybrid Azure AD / Entra ID environments
• Desirable: Backup technologies
• Desirable: PowerShell scripting
• Desirable: Experience working in a regulated or ISO-compliant environment

Responsibilities

• Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
• Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
• Develop strong working relationships with remote sites and end users to improve overall IT support experience.
• Work closely with operational teams to ensure IT assets are used efficiently and effectively.
• Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
• Perform routine support tasks including password resets, file restoration, new user account creation, and managing security group access.
• Assist with new starter laptop builds, onboarding, and IT induction training.
• Maintain and update onboarding documentation and build checklists.
• Ensure software installations and devices are patched regularly using standard tools.
• Support the local area network across sites, escalating network issues where required.
• Maintain knowledge base documentation and FAQs for IT support processes.
• Provide guidance and orientation to users on operating computer equipment and systems.
• Manage local IT hardware stock and peripherals.
• Support delivery of IT project work within agreed deadlines.
• Assist with maintenance, patching, and proactive monitoring of IT services and infrastructure.
• Support the change management process, raising change requests where required.
• Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
• Produce reports on service desk performance, IT asset status, and backup status and performance.

Technologies

• Active Directory
• Azure
• Hardware
• Hyper-V
• Support
• macOS
• Network
• Office 365
• PowerShell
• Security
• Windows
• Cloud
• DevOps

More

We are a leading organization seeking an experienced IT Technician to join our Desktop Support team on a temporary basis. This urgent requirement is suitable for an IT professional who enjoys troubleshooting, supporting users, and thriving in a fast-paced technical environment. We offer a dynamic IT team atmosphere with immediate opportunities for those available right away.

last updated 20 week of 2026