Application Support Engineer

Salary: £26,000 - 30,000 per year

Requirements

• Proven experience in Application Support or 1st/2nd Line Support
• Strong hands-on SQL skills (Azure SQL is a bonus)
• Familiarity with Active Directory / Entra ID (AzureAD)
• Ability to support users remotely
• Understanding of ITIL, Change Management, or similar methodologies

Responsibilities

• Provide hands-on application support across core platforms
• Manage and escalate support tickets appropriately
• Collaborate with DevOps, Infrastructure, and other teams
• Monitor remote client servers for stability
• Manage user accounts and support portal access
• Contribute to deployments, change/config projects, and process improvements

Technologies

• Active Directory
• Azure
• DevOps
• Support
• ITIL
• REST
• SQL
• Cloud

More

We are a fast-growing global SaaS provider with a strong reputation in our domain, and we are looking to hire an Application Support Engineer to join our expanding support function. Based out of either our Edinburgh or Glasgow office, this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression. What's in it for you? - Competitive salary (£26K-£30K) + 10% bonus - Hybrid working model (office/home split based on shift) - Private healthcare, flexible working, and recognition rewards - Career development and upskilling opportunities - Friendly, supportive team environment Shift Pattern (rotational): - Morning (6am-2:30pm) - Work from home - Mid (8am-4:30pm) - Office-based Tuesdays & Thursdays (Edinburgh or Glasgow), WFH rest of the week - Late (2:30pm-10pm) - Work from home If you’re looking to join a company that values its people, offers real career growth, and works on impactful tech, we encourage you to apply now with your latest CV. We look forward to the possibility of welcoming you to our team.

last updated 24 week of 2026