Client Support Engineer - Stockton-on-Tees

Salary: £25,000 - 25,000 per year

Requirements

• Strong communication and relationship-building skills
• Experience in fast-paced laptop and desktop build and deployment, preferably in corporate environments
• Proficiency with the Microsoft Stack, including Microsoft 365
• Expertise in Windows Desktop and Application Support
• Experience with Apple devices and MAC operating systems is advantageous
• In-depth knowledge of Windows Desktop and Application Support
• Understanding of Microsoft Auto-Pilot, Intune and Entra
• Understanding of Microsoft SCCM
• Working knowledge of Active Directory and AD-Sync
• Comp TIA, Relevant Apprenticeship or higher education
• An understanding of an MSPs business, clients, and the market it works in
• Excellent conversational fluency in English to explain complex technical issues clearly
• Eagerness to develop through resources and peer learning

Responsibilities

• Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications
• Maintain regular communication with clients, providing updates on project progress and addressing concerns
• Manage the shipping process, ensuring timely delivery of devices to clients
• Offer support after project completion to ensure a smooth user experience until handover to the service desk
• Assist in the setup and configuration of new starter accounts with the JML team
• Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner
• Train and mentor less experienced team members

Technologies

• Active Directory
• Support
• LESS
• Microsoft 365
• Windows
• Office 365
• REST

More

At razorblue, we are seeking a Client Support Engineer to join our growing team of tech enthusiasts. We foster a culture of continuous learning and development, with opportunities for personal and professional growth. Youll have the chance to work in a hybrid environment, balancing remote work with valuable in-office collaboration. Our benefits include a competitive salary, generous holiday allowance, training opportunities, and wellness perks. We value passion for technology and a commitment to customer service, and we encourage all like-minded candidates to apply.

last updated 13 week of 2026