ServiceNow Lead Architect

Salary: £100,000 - 100,000 per year

Requirements

• Proven experience as a ServiceNow Solution Architect or Lead Architect within large enterprise environments
• Strong expertise across ServiceNow ITSM, ITOM and CSDM
• Experience designing and delivering complex ServiceNow implementations, including domain separation
• Knowledge of both cloud-hosted and on-premise ServiceNow environments
• Strong understanding of ITIL processes and service management best practice
• Experience designing scalable enterprise architectures with multiple integrations
• Previous experience leading and mentoring technical teams including architects, developers and administrators
• Excellent stakeholder management, communication and presentation skills with the ability to engage technical and non-technical audiences
• Ability to balance strategic architecture with hands-on technical leadership
• Experience evaluating emerging technologies and driving platform improvements
• Project delivery experience using Agile, Scrum or similar methodologies
• ServiceNow CTA or CMA certification highly desirable
• ITIL certification desirable
• Prince2, PMP or similar project management certification advantageous
• Must be eligible to obtain SC Security Clearance

Responsibilities

• Lead the architecture, design and evolution of complex ServiceNow solutions across large-scale enterprise environments
• Manage and mentor a team of architects, developers and administrators
• Influence technical strategy and drive best practice across IT Service Management and Operations
• Engage with senior stakeholders
• Combine technical leadership with stakeholder engagement while shaping the future of enterprise ServiceNow platforms

Technologies

• Architect
• Cloud
• ITIL
• ITSM
• Security
• ServiceNow

More

We are a leading UK technology and digital services organisation delivering mission-critical solutions for major public and private sector clients. This is a fully remote, home-based leadership role with the opportunity to make a genuine impact on enterprise ServiceNow platforms. We offer a salary up to £110,000, career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, 23 days annual leave increasing with service plus the option to purchase additional leave, a matched pension scheme, cycle to work scheme, enhanced family leave, a paid volunteering day each year, inclusive employee networks, and ongoing professional development.

last updated 29 week of 2026