Senior Enterprise Architect - ServiceNow

Salary: £42,000 - 82,000 per year

Requirements

• 8 years of overall IT experience, including 5 years in enterprise architecture or solution architecture
• Proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains
• 5 years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations
• Strong understanding of enterprise architecture principles and frameworks (e.g., TOGAF, Zachman)
• Understanding of cloud computing concepts including IaaS, PaaS, SaaS
• Experience with DevSecOps practices and CI/CD pipelines
• Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps
• Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, Custom Apps
• Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS)
• Experience with integration design patterns and technologies (Event Driven, REST, SOAP, JDBC, APIs)
• Strong leadership, communication, and stakeholder influencing skills
• Bachelors and/or masters degree in computer science, Computer Engineering, or related field, or equivalent experience
• Preferred: ServiceNow Certified Application Developer (CAD), experience designing multi-instance or global ServiceNow deployments, exposure to SAFe Agile methodologies and DevOps practices, knowledge of complementary platforms (Workday, Azure/Cloud, etc.)

Responsibilities

• Serve as the primary architect for the ServiceNow platform
• Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM/DevOps)
• Partner with enterprise and solution architects to design end-to-end solutions across multiple platforms
• Develop an understanding of TJXs global business strategies and contribute to application rationalization & modernization roadmap
• Develop reusable frameworks, reference architectures, and design templates
• Support the publication and communication of strategic technology standards and roadmaps for IT decisions
• Define and evolve the enterprise ServiceNow platforms architecture and roadmap aligned with business needs
• Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions
• Lead high-level design, integration patterns, and performance/scalability best practices
• Ensure adherence to platform best practices, security, data model integrity, and upgradeability
• Define and enforce architectural governance processes and design review boards
• Stay abreast of new ServiceNow product offerings, trends, and emerging technologies

Technologies

• AI
• Architect
• Azure
• CI/CD
• Cloud
• CMDB
• DevSecOps
• DevOps
• Flow
• IaaS
• Support
• ITSM
• PaaS
• REST
• SOAP
• Security
• ServiceNow
• TOGAF

More

At TJX Companies, we offer a chance to be part of our vibrant team that values diversity, collaboration, and your professional development. We are a Fortune 100 company and the worlds leading off-price retailer, offering opportunities across our Home Offices, Distribution Centers, and Retail Stores such as TJ Maxx and Marshalls. The role of Senior Enterprise Architect within our Enterprise Architecture team allows you to lead the design and governance of our ServiceNow platform. Our comprehensive benefits include a 401(k) match, medical/dental/vision plans, tuition reimbursement, and much more, ensuring a supportive work environment in Framingham, MA.

last updated 17 week of 2026