Microsoft 365 Administrator

Salary: £55,000 - 95,000 per year

Requirements

• Strong hands-on experience with Microsoft 365 administration, including Azure AD / Entra ID, Intune, SharePoint, Purview, and the wider Microsoft 365 administration suite
• Solid background in technical support, with progression into Microsoft 365 cloud administration
• Experience delivering 1st line through 3rd line support in a service desk or IT support environment
• Experience with Microsoft Intune / Endpoint Manager for device management
• Experience with Microsoft Teams administration and/or SharePoint Online
• Familiarity with IT ticketing systems such as Jira Service Management or similar
• Experience with Azure Active Directory / Entra ID user and group management
• Understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN
• Ability to work onsite in Debden (IG10) Monday to Friday with a sub-60 minute commute
• Willingness to participate in out-of-hours weekend and bank holiday support on a rota basis
• Desirable: familiarity with hardware firewalls such as Cisco or SonicWALL
• Desirable: Microsoft, ITIL, CompTIA A, or similar certifications
• Desirable: Azure infrastructure and Hyper-V experience

Responsibilities

• Provide day-to-day 1st line through 3rd line IT support as a first point of contact on our IT Service Desk
• Deliver IT support and preventative maintenance for end-user hardware and software
• Update service desk tickets with progress notes and communicate clearly with affected users and team members
• Resolve IT issues and faults quickly while meeting SLA targets and minimising disruption to business operations
• Create, modify, and disable user accounts in our hybrid AD / Azure Active Directory (Entra ID) environment
• Manage Microsoft 365 licence assignments and group memberships
• Support onboarding and offboarding workflows with HR to ensure timely access provisioning and deprovisioning
• Assist with MFA enrolment and account recovery
• Carry out health checks and regular assessments of hardware and software status
• Resolve complex hardware and software issues, including printing problems
• Perform installations and configurations for servers, workstations, and mobile devices using Microsoft Intune
• Monitor system performance and take corrective actions to prevent wider issues
• Assist our Cyber Security team with security policies and processes
• Maintain accurate IT asset records and contribute to our internal IT knowledge base
• Document support procedures, common fixes, and configuration guides
• Assist with IT project tasks as directed by our Head of IT
• Support vendor selection for new IT products and services
• Participate in our out-of-hours remote support rota at weekends and bank holidays

Technologies

• Active Directory
• Azure
• Cloud
• Cisco
• Hardware
• Hyper-V
• Support
• ITIL
• JIRA
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• TCP/IP
• VPN
• Office 365
• DevOps
• SAS
• Swift

More

We are a multi-award-winning finance and credit company established in 2009 and regulated by the FCA. We pride ourselves on strong customer service, responsible lending, and a proven track record for both customer and employee satisfaction, supported by a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews. This is a full-time onsite role based in our newly refurbished Debden (IG10) offices, just a short walk from Debden tube station on the Central line, with free onsite parking, a free employee gym, a large breakout space, pension scheme, Healthshield benefits, 28 days annual leave plus additional service-related holiday, eye test and glasses reimbursement, and various team and personal rewards. We are looking for someone who can strengthen our Microsoft 365 capability and grow with our IT team at an important stage in our development.

last updated 25 week of 2026