IT Support Technician - Bishopsgate

Salary: £35,000 - 39,000 per year

Requirements

• Proven experience in First-hand and Second-Line IT Support, supporting Apple laptops and macOS focused environments
• Strong working knowledge of macOS and Windows
• Confident troubleshooting across desktop, server, and networking environments
• Excellent customer-facing and written and verbal communication skills
• Able to work independently and as part of a support team
• ITIL or similar service management experience desirable
• Degree in IT or related discipline preferred but not essential

Responsibilities

• Provide second-line technical support via remote tools, email, and telephony
• Act as an escalation point for First Line Support, managing complex incidents end to end
• Troubleshoot and resolve hardware, software, and network issues
• Perform user on-boarding and off-boarding across multiple platforms
• Maintain accurate ticketing and technical documentation
• Work closely with Support Desk Manager and other team members
• Identify and contribute to process and service improvements

Technologies

• Hardware
• Support
• ITIL
• macOS
• Network
• Windows
• Active Directory
• Azure
• Cloud
• Cisco
• Microsoft 365
• Office 365
• iOS

More

We are seeking an experienced macOS focused Second Line IT Support Technician to join our busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. With a salary of up to £39,000, we offer benefits including pension after 3 months, private healthcare after 6 months, staff discounts, an Apple laptop, and training opportunities. You will be working remotely with some required on-site support in London.

last updated 14 week of 2026