Desktop Support M365 FTC

Salary: £32,000 - 35,000 per year

Requirements

• We are looking for someone with desktop support experience.
• We need experience supporting Windows 11, 10 and 7 end users.
• We need experience supporting Mac OS.
• We need experience supporting Microsoft 365, including Admin, Exchange, Entra and Intune.
• We need experience maintaining on-premise Active Directory.
• We need experience troubleshooting email issues through Mimecast and Exchange 365.
• We need experience supporting laptops and ensuring new devices are connected to Intune.
• We need someone comfortable working physically in the office when required.
• We need someone able to remotely support offices around the world.
• We need someone who can manage user and group administration in Microsoft 365.
• We need someone who can work with support documentation and maintain accurate records.

Responsibilities

• We will rely on you to focus on desktop support and manage the IT Support mailbox.
• You will respond to support requests as they come in, using standard templates where appropriate.
• You will gather information for tickets that need to be escalated.
• You will liaise with Engineering and other teams when needed.
• You will support Windows, Mac OS and Microsoft 365 users.
• You will create and maintain users and groups in Microsoft 365, seeking approval when required.
• You will support staff in the office and remotely across global locations.
• You will maintain on-premise Active Directory.
• You will troubleshoot email issues through Mimecast and Exchange 365.
• You will ensure newly built laptops are connected to Intune.
• You will manage starters and leavers, following the relevant process documentation.
• You will maintain IT documentation and keep user guides up to date.
• You will maintain the distribution lists spreadsheet as groups are created or deleted.
• You will keep the Microsoft 365 environment tidy and consistent.
• You will assist the team with documentation, organisation and communication needs.
• You will manage printer toner stock, replace toner as needed and order licenses such as Adobe and Microsoft 365.

Technologies

• Active Directory
• Support
• Microsoft 365
• Windows
• Office 365
• CRM
• Firewall
• Security

More

We are recruiting for a Desktop Support M365 role on a 12-month fixed-term contract based in Hemel Hempstead, with a salary of £30k to £35k. We offer a range of benefits including free lunch, free refreshments, Pizza Friday, a chocolate draw, free parking, fruit and snacks, a break-out room and flexible time. This role sits within a team supporting users and systems across the UK and internationally, with close collaboration across Engineering and other internal teams.

last updated 27 week of 2026