IT Support Engineer

Salary: £32,000 - 35,000 per year

Requirements

• 1–3 years in IT support / service desk / MSP
• Strong knowledge of Microsoft 365
• Experience with Windows and Apple devices
• Understanding of Azure AD / Entra ID
• Strong problem-solving and communication skills
• Able to manage workload, take ownership and work independently
• Experience with Intune or endpoint management tools (nice to have)
• Awareness of ITIL practices (nice to have)
• Basic cybersecurity knowledge (nice to have)
• Experience in a multi-site or global environment (nice to have)
• Involvement in IT projects or improvements (nice to have)

Responsibilities

• Delivering 1st and 2nd line support to users (remote and occasional on-site)
• Troubleshooting hardware, software, networking and M365 issues
• Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
• Supporting endpoint management (Intune)
• Handling IT equipment lifecycle (setup, deployment, maintenance)
• Working with partners on incident resolution and escalations
• Contributing to IT projects, upgrades and improvements
• Maintaining documentation and identifying ways to improve services

Technologies

• Azure
• Cloud
• Hardware
• Support
• ITIL
• Microsoft 365
• Security
• Windows
• Office 365

More

We are a dynamic company focused on global IT operations, offering our team hands-on experience with Microsoft 365, cloud technology, and security initiatives. We provide an environment with autonomy, variety, and real impact, plus clear paths for progression into senior support or engineering roles. Join us for opportunities to work on projects and service improvements, not just support tickets, while contributing to a collaborative workplace that fosters growth and innovation.

last updated 21 week of 2026