System Administrator, IT Service Management -Remote – $90/hr. – temp 6 months

My client, a financial/mortgage company seeks a System Administrator to support the organization’s IT service management platform, ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency.

Type: Temp 6-month (possible perm position after) Start Date: ASAP Location: Remote (any time zone) Pay Rate: $90/hr. + benefits.

Schedule: Monday - Friday, morning flexible schedule FUNCTIONS Serve as platform expert — Lead advanced features for the service desk, asset management, and change control platform. Administer daily operations — Manage cloud-based infrastructure and connected systems.

Maintain platform updates — Oversee enhancements, releases, and system upgrades with proper changelogs. Resolve performance issues — Troubleshoot and fix software problems.

Collaborate across teams — Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs. Develop reporting — Create metrics and dashboards for senior leadership.

Automate workflows — Build cross‑system automations using Python, Azure, and Power Platform. Manage CI/CD automation — Use GitLab pipelines for automation code. Act as technical liaison — Serve as primary contact for third‑party providers and consultants.

Improve processes — Identify operational gaps and drive process improvements.

Qualifications 3 yrs Experience in cloud-based IT Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management Integrations using systems such as Azure, Okta; HTTP requests.

Knowledge of Asana, Trello, JIRA or other similar project management software for tracking development. Executes projects with little direction.

Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.