Audio Visual Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles
• Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.)
• Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar)
• Experience in configuring, installing, and supporting AV solutions in client-facing environments
• A positive, proactive attitude and the ability to mentor junior colleagues effectively
• Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training (desirable)
• Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies (desirable)

Responsibilities

• Troubleshooting and resolving issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose)
• Providing first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets
• Configuring and programming systems to meet evolving client needs
• Conducting preventative maintenance and system health checks to reduce downtime and ensure optimal performance
• Acting as an escalation point and mentoring junior engineers, providing training and technical guidance
• Supporting system documentation and creating clear, professional guides and client reports
• Playing a key role in ongoing support system development, remote access tools, and continuous improvement

Technologies

• Support

More

We are an established and innovative provider of integrated audio-visual and collaboration solutions, seeking a Senior Support Services Engineer to join our growing service and support division. This is a fantastic opportunity to work on exciting projects with high-profile clients and evolving technologies within a supportive and passionate team. We value professionalism without corporate stiffness and encourage continuous learning and career progression. Join us in making a tangible impact on support processes and client success!

last updated 22 week of 2026