Product Manager - UC and Contact Centre

Salary: £60,000 - 60,000 per year

Requirements

• We are seeking an experienced Product Manager with a background in UCaaS, CCaaS, telecoms, or cloud communications.
• We require strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms.
• We need understanding of legacy voice technologies, including PBX, ISDN, and PSTN.
• We are looking for someone commercially aware, with experience supporting business cases and pricing models.
• We require excellent stakeholder management and cross-functional collaboration skills.
• We need the ability to balance technical understanding with customer and commercial outcomes.
• Exposure to AI-driven customer experience technologies, such as conversational AI or sentiment analysis, is desirable.
• Understanding of telecoms compliance and regulatory frameworks, including GDPR and Ofcom, is desirable.
• Experience in a managed services or technology services environment is desirable.

Responsibilities

• We own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions.
• We drive product innovation and lifecycle management from concept through to launch and optimisation.
• We monitor market trends, customer requirements, and competitor activity to keep our portfolio competitive.
• We support pricing, licensing, and go-to-market strategy alongside our Commercial and Sales teams.
• We build strong relationships with vendors and technology partners.
• We translate technical capabilities into compelling customer propositions.
• We work closely with Operations to ensure high service standards and successful delivery.

Technologies

• AI
• Cloud
• Support
• Product Manager

More

We are seeking a commercially driven Unified Communications and Contact Centre Product Manager to lead the strategy, development, and growth of our portfolio spanning UCaaS, CCaaS, SIP, and voice services. This is a remote role with a salary of £60k. You will join a team focused on innovation, strong customer propositions, and successful service delivery, working closely with Commercial, Sales, Operations, vendors, and technology partners.

last updated 25 week of 2026