Field Technical Support Manager

Salary: £61,000 - 87,000 per year

Requirements

• Hands-on experience of in-store field collections.
• Experience supporting handheld or ruggedized mobile devices (Android).
• Experience in troubleshooting & training people remotely.
• Strong troubleshooting skills for hardware, mobile OS, and field applications.
• Ability to work independently in field environments and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Willingness to travel and flexibility on hours.

Responsibilities

• Deliver technical assistance during operational disruptions or device-related outages.
• Train and oversee supervision for field staff on best practices, device handling, and new features.
• Provide cover for store collections as required in the South East Area.
• Collect user feedback and partner with the US development team to drive product and process improvements.
• Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
• Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
• Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
• Produce reports on device collection performance, failure trends, and field technical insights.

Technologies

• AI
• Android
• Hardware
• Liquid
• Mobile
• Network
• VPN
• Firmware
• Support

More

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behavior, and drive growth, powered by six decades of expertise and high-quality data. We are committed to fostering inclusivity and belonging, encouraging our employees to bring their full selves to work. Join our inclusive team to be a challenger, own outcomes, and stay curious together. This position is home-based in the South East area.

last updated 20 week of 2026