Application Support Engineer (SQL) - Edinburgh/Glasgow

Salary: £26,000 - 30,000 per year

Requirements

• Proven track record in the Application Support / 1st Line Support domain with customer-facing scenarios
• Strong hands-on SQL and/or Azure SQL skills to query databases and troubleshoot problems
• Active Directory / Entra ID (Azure AD) skills
• Ability to support users/customers remotely
• Familiarity with relevant methodologies/processes such as ITIL/Change Management

Responsibilities

• Take the reins across Application Support
• Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed
• Liaise with a multidisciplinary function of DevOps, Infrastructure, and other teams to keep things running smoothly
• Create/manage user accounts within the core application and support portal
• Maintain/monitor remote client servers to ensure stability
• Share knowledge and work with others to resolve/prevent issues
• Contribute to relevant projects, supporting config/change deployments and best practices
• Help improve the wider function by bringing new ideas to processes and workflows

Technologies

• Active Directory
• Azure
• DevOps
• Support
• ITIL
• SQL
• Cloud
• Backend
• REST

More

We are a fast-growing, global-reaching SAAS company with a strong reputation in our domain, located in either Central Glasgow or Central Edinburgh. We offer largely remote/hybrid working options, flexible hours, and a range of incentives including bonuses, private healthcare, recognition rewards, and ongoing professional development. Join our friendly team and be part of an exciting journey with great projects on the horizon.

last updated 17 week of 2026