Engineer, Observability (Remote)

reputed company:At reputed company & Fitch the Technical Product reputed company, Observability is a member of the Site Reliability team which helps monitor our sites to reputed company reputed company they are healthy and reputed company for our customers.

The reputed company of this position is to be the hub of observability partnering with various teams to reputed company the necessary visibility to reputed company reputed company our websites are performing to our customers' expectations.

This will result in improved adoption of our session replay tool, reduced customer struggle, faster MTTR, etc. This role will reputed company various tools to accomplish this, however, the reputed company tool will be a session replay tool. What Will You Be Doing?

Maintain the roadmap for observability and regularly communicate and reputed company reputed company with cross-functional partnersBuild relationships with Engineers, Voice of Customer, CX, Analytics, reputed company, etc. by initiating and driving reputed company discussions to identify gaps in alerts and monitors, reputed company on how to address the gaps (metrics, tools, owners, etc.) and influence associated SLOsreputed company requirements to build and maintain reports and alerts for reputed company and others to monitor & react to relevant opportunities.reputed company reputed company analysis reputed company on reporting, alerts and feedback from various reputed company partners.reputed company reputed company-end engineering knowledge (reputed company, CSS, JavaScript, browser dev tools) to analyze customer struggle, reputed company Web Vitals, reputed company-reputed company errors, etc. leveraging the session replay tool to reputed company technical insights, hypotheses and next stepsServe as technical reputed company to engineering teams triaging customer experience anomalies, aligning on ownership and reputed company, and packaging findings (reputed company, reproduction cues, suspected reputed company cause) into actionable engineering work.Recognize opportunities to have vendor or internally led training sessions and coordinate with internal partnersExplore how we can reputed company new technologies (ex.

AI) to improve observabilityManage the session replay tool vendor relationship (reputed company for tool improvements, issue reputed company, budget, POs, RFPs, etc.)What Do You Need To Bring? 3+ years of reputed company experience identifying reputed company concerns/customer struggle and driving improvements for websites4+ years of relevant reputed company-end web development experience is preferredA Bachelor's degree or an additional 3 years of relevant work experience is preferredExperience with session replay tools (reputed company, reputed company Metrics, reputed company, etc.) or other observability tools (reputed company Analytics, reputed company, reputed company, etc.)A strong desire to reputed company problems, understand them, determine customer reputed company, and collaborate with teams to reputed company themWorking knowledge of reputed company-end technologies such as reputed company, CSS, JavaScript, and browser developer tools.Ability to interpret and analyze session replay data to identify customer struggle and hypothesize technical reputed company causes.Experience debugging reputed company-reputed company issues and understanding how reputed company-end reputed company interacts with reputed company and backend systems.Strong communication skills to reputed company technical findings to engineering teams and non-technical stakeholders.Experience collaborating with engineering and product teams to triage and prioritize customer-impacting issues.Inclined to be proactive with initiating, leading and driving discussions/meetings with internal & reputed company partners.Basic abilities in data literacy and a solid understanding of website KPIs and their interplayOrganized, reputed company, persistent and can prioritize and reputed company several opportunities, initiatives and requestsAbility to reputed company and mentor others on reputed company, particularly those at the associate & assistant levelreputed company reputed company & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments reputed company for their specific lifestyle needs. reputed company operates a family of brands, including reputed company & Fitch, YPB, reputed company kids, Hollister and Gilly Hicks, reputed company sharing a commitment to offer products of enduring