Blue Planet Portfolio Support

Salary: £43,000 - 83,000 per year

Requirements

• Working knowledge of Linux or Unix operating systems
• Exposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitch
• Bachelors degree in network engineering, systems engineering, computer science, or a related field, or equivalent practical experience
• Foundational experience supporting software applications in customer-facing or post-sales environments
• Ability to analyse logs, datasets, and system behaviour to isolate root causes
• Experience with Python and shell scripting for troubleshooting or automation
• Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases
• Strong written and verbal communication skills with the ability to remain effective in high-pressure situations
• Proven ability to manage and prioritize multiple customer cases simultaneously
• Hands-on experience with virtualization platforms such as VMware ESXi, Kernel-based Virtual Machine (KVM), or Xen
• Solid understanding of networking concepts and protocols, including Ethernet, Multiprotocol Label Switching (MPLS), Internet Protocol (IP), Virtual Private Networks (VPNs), Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Interior Gateway Protocols (IGP) such as Open Shortest Path First (OSPF) or Intermediate System to Intermediate System (IS-IS), Border Gateway Protocol (BGP), Layer 2 and Layer 3 VPNs, Simple Network Management Protocol (SNMP), Syslog, Internet Control Message Protocol (ICMP), and Secure Shell (SSH)
• Experience with cloud-based architectures and monitoring tools such as Nagios or Grafana
• Familiarity with customer relationship management and ticketing systems such as Salesforce or Jira
• Industry certifications such as Cisco Certified Network Associate (CCNA), Linux, Kubernetes, Amazon Web Services (AWS), or Google Cloud

Responsibilities

• Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system-related issues
• Partner with Blue Planet Solution Experts, the Global Engineering Community, Research and Development (R&D) Engineering, and Product Line Management (PLM) teams to identify, report, and resolve product defects
• Maintain high levels of customer satisfaction through clear communication, structured problem solving, and timely issue resolution
• Develop and document effective workarounds to minimize customer impact from functional limitations
• Support multi-product interoperability across Blue Planet solutions and third-party software or equipment
• Provide actionable feedback to account teams, PLM, and R&D to influence future product enhancements
• Advocate for customer needs internally while representing our technical and quality standards externally

Technologies

• AWS
• ClickHouse
• Cloud
• Cisco
• Docker
• Ethernet
• Grafana
• Support
• JIRA
• KVM
• Kubernetes
• Linux
• MPLS
• MySQL
• Network
• PostgreSQL
• Python
• Salesforce
• Unix
• VMware
• Web
• microservices

More

We are Ciena, the global leader in high-speed connectivity, and we are committed to a people-first approach. Our teams enjoy a culture that prioritizes a flexible work environment and empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. Blue Planet, a division of Ciena, is seeking a Blue Planet Portfolio Support Engineer to join our Advanced Technical Support Team in EMEA. This is a post-sales role at the intersection of networking and software, supporting customers as they deploy and operate Blue Planet applications within their networks. The position offers exposure to cutting-edge software platforms, close collaboration with global engineering teams, and meaningful impact on customer success. The role is remote across the UK, Northern Ireland, Poland, and the Netherlands, with London also listed as a location. We are an Equal Opportunity Employer, including disability and protected veteran status.

last updated 35 week of 2026