Salesforce Business Analyst

Salary: £60,000 - 60,000 per year

Requirements

• Experience working as a Business Analyst on Salesforce or CRM platforms.
• Strong capability in process analysis, requirements definition, and translating business needs into system requirements.
• Understanding of Salesforce concepts such as objects, data models, automation (Flows), and security at a conceptual level.
• Experience working closely with Salesforce Developers and technical teams.
• Ability to manage multiple stakeholders with varying levels of technical understanding.
• Clear and confident communication skills, able to bridge business and technical conversations.

Responsibilities

• Work with stakeholders to understand processes, user needs, and operational challenges.
• Facilitate workshops and discussions to gather clear, structured requirements.
• Translate business needs into user stories, functional requirements, and acceptance criteria.
• Act as the primary link between stakeholders and Salesforce Developers, ensuring clarity and feasibility.
• Review existing Salesforce implementations against MVP definitions and identify gaps or improvement opportunities.
• Maintain and prioritise the Salesforce product backlog, ensuring items are well defined and ready for development.
• Support testing and validation activities, including user acceptance testing.
• Contribute to change management through user guidance, documentation, and communication.
• Identify opportunities to simplify processes, reduce manual work, and improve data quality.
• Feed insights into the wider Salesforce roadmap and continuous improvement activity.

Technologies

• CRM
• Support
• Salesforce
• Security

More

We are a vibrant educational community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. Join our committed and dedicated team and enjoy benefits such as 25 days of holiday per year, a SMART pension, and a comprehensive benefits package. We strive to create a culture of inclusivity and particularly welcome applications from groups underrepresented in our organisation. Please note that all successful applicants will be required to complete a basic DBS disclosure.

last updated 16 week of 2026