2nd Line Support Specialist

Salary: £28,000 - 28,000 per year

Requirements

• Proven experience in an IT Support environment.
• Strong analytical and technical skills (hardware/software troubleshooting).
• Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.
• Experience with bespoke software and hardware solutions.
• Familiarity with Point of Sale (POS) environments.
• Experience with Android OS or other mobile operating systems is an advantage.
• Knowledge of Mobile Device Management (MDM) tools is desirable.
• Familiarity with remote access and support technologies.
• Experience with MySQL/MSSQL administration is advantageous.
• Understanding of AWS and Google Cloud Services is a plus.
• Knowledge of remote deployment of software patches and upgrades is beneficial.
• Familiarity with payment systems (credit/debit card transactions and troubleshooting) is preferred.

Responsibilities

• Provide second-line technical support for hardware, software, and bespoke systems.
• Diagnose and resolve complex issues quickly and effectively.
• Support Android-based platforms and payment processing technologies.
• Collaborate with internal teams to ensure seamless service delivery.

Technologies

• AWS
• Android
• Cloud
• Hardware
• Support
• Mobile
• MySQL
• Web

More

We are a global leader in mobile payment processing technologies, based in Beeston, Nottingham. Our team values innovation, collaboration, and excellence in service delivery. We offer a competitive hourly rate of £13.51, with full training provided. Working hours are on a rota basis between 6am and 10pm, including three weekends out of nine weeks. We are committed to building a supportive and inclusive environment for all our employees.

last updated 18 week of 2026