ServiceNow S2P and Finance Case Management Specialist

Salary: £60,000 - 90,000 per year

Requirements

• Proven hands-on experience with ServiceNow Source-to-Pay modules
• Strong experience with ServiceNow Finance Case Management
• Confident configuring workflows, Flow Designer, case management features, and catalog items
• Solid understanding of ServiceNow data structures, roles, and security model
• Strong understanding of end-to-end Source-to-Pay processes (Requisition – PO – Invoice – Payment)
• Experience working with Finance teams (AP, AR, FP&A, Procurement)
• Understanding of financial controls, approvals, and audit requirements
• Ability to analyse process gaps and translate them into ServiceNow solutions
• Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
• Strong documentation and stakeholder communication skills
• ServiceNow Certified System Administrator (CSA) (Desirable)
• ServiceNow SPM / S2P / CSM-related certifications (Desirable)

Responsibilities

• Configure, support, and enhance ServiceNow Source-to-Pay and Finance Case Management modules
• Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
• Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
• Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes
• Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
• Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
• Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
• Facilitate workshops to capture requirements and validate solutions
• Provide clear documentation, user guidance, and training where required
• Provide 2nd/3rd line support for S2P and Finance Case Management issues
• Ensure adherence to ServiceNow platform governance, security, and compliance standards
• Support testing, releases, and platform upgrades
• Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction

Technologies

• ERP
• Flow
• Support
• Oracle
• SAP
• Security
• ServiceNow
• UX UI Design
• ITIL

More

We are seeking a ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist for a 6-month remote contract. In this role, you will be responsible for designing, configuring, and optimizing ServiceNow solutions to support finance and procurement processes. You will collaborate with our Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable, value-driven outcomes. Our team values innovation and continuous improvement, and we support you with opportunities for professional growth while ensuring compliance and governance standards are met.

last updated 18 week of 2026