Remote Senior Forecast Analyst

Salary: £53,000 - 93,000 per year

Requirements

• Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment such as technology, customer support, or operations.
• Expertise in workforce management software and tools; Verint experience is preferred.
• Strong proficiency in SQL, particularly with BigQuery.
• Advanced Google Sheets skills, including advanced formulas, pivot tables, and data analysis.
• A proven track record of creating and managing sophisticated forecasting models that drive business outcomes.
• Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
• Excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
• Familiarity with business intelligence and data visualisation tools, especially Looker, is a plus.
• Knowledge of workforce optimisation principles and methodologies is a plus.
• Experience with scenario planning, resource modelling, and strategic capacity planning is a plus.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior executives.
• Ability to work autonomously, manage multiple priorities, and thrive in a dynamic, fast-paced environment.

Responsibilities

• Develop advanced, data-driven volume and headcount forecasts using historical data, seasonal trends, business cycles, and other relevant factors.
• Design and implement sophisticated forecasting models that account for customer demand patterns, advisor availability, shift patterns, and external factors.
• Create scenario models for various projects across different domains.
• Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements.
• Provide regular updates to senior leadership on forecast performance, insights, and potential issues or risks.
• Produce documentation for senior stakeholders.
• Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders.
• Use BigQuery and Looker to create visualisations and reports that inform decision-making.
• Work closely with operations, people, finance, and other departments to align forecasting models with company goals and initiatives.
• Provide recommendations to improve resource management and staffing levels based on forecast outcomes.
• Regularly evaluate forecast accuracy and implement adjustments or enhancements to improve future predictions.
• Stay up to date with industry best practices, tools, and technologies to improve forecasting processes.
• Work collaboratively with the capacity planning and long-term forecasting teams.
• Assist with short-term and long-term capacity planning by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation.

Technologies

• BigQuery
• Business Intelligence
• Support
• Looker
• MacBook
• SQL
• AI

More

We are Monzo, a UK financial services company on a mission to make money work for everyone. We started as a prepaid card and have grown over the last 10 years to offer personal and business bank accounts, joint accounts, accounts for 16–17 year olds, a free kids account, credit cards, savings, investments, and pension combining services. We are known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service. This Senior Forecast Analyst – Workforce Management role sits within our Workforce Management team and is based in the UK remotely, with the option to work from our London office and attend occasional London meetings. We offer a salary of £40,400–£50,000 plus share options, flexible working hours, a £1,000 annual learning budget, and support to set up your home working environment, including a MacBook and additional remote-working support.

last updated 27 week of 2026