IT Support Engineer

Salary: £28,000 - 32,000 per year

Requirements

• Experience with Microsoft Windows 7 onwards and Office 2010 onwards
• Strong experience with Microsoft 365
• Exposure to infrastructure devices such as switches, routers, and firewalls
• Experience working within a busy IT support desk environment
• 2–3 years experience in IT support within the managed services sector
• Full UK driving licence and access to own vehicle
• Excellent customer service and communication skills
• Strong attention to detail and ability to learn quickly
• A proactive attitude with a passion for learning new technologies
• Ability to work effectively within a friendly and collaborative team

Responsibilities

• Managing service tickets via the internal system
• Liaising with clients to ensure their IT requirements are met
• Recommending, implementing, and supporting new technologies suited to client needs
• Maintaining and optimising clients day-to-day IT operations
• Providing support via telephone, remote administration tools, and on-site visits
• Managing projects from initial quotation through to post-implementation support

Technologies

• Cloud
• Support
• Microsoft 365
• Windows
• Office 365

More

We are a fast-growing IT consultancy and cloud services organization seeking an IT Support Engineer to join our team in Hemel Hempstead. This role offers a salary between £28,000 – £32,000 per annum, depending on experience, and requires working Monday to Friday, covering shifts from 8am to 5pm and 9am to 6pm. Youll thrive in a small but busy team environment where collaboration is key, enjoying regular social events to build strong relationships and celebrate successes. We offer a supportive culture with tailored training opportunities to help you develop your skills and advance your career, with significant opportunities for growth in the IT field.

last updated 22 week of 2026