Customer Success Manager-Asset Manager

Responsibilities

• Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities
• Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position
• Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning
• Support customers within Cisco Smart Accounts, Virtual Accounts, licensing portals, and Enterprise Agreement structures
• Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices
• Develop and maintain customer-facing and internal documentation including process guides, operational workflows, reporting artifacts, white papers, and training materials
• Deliver data-driven insights, operational reporting, and pointed analytics to customers and internal stakeholders
• Support customer adoption, consumption, and value realization efforts in partnership with aligned CSMs and account teams
• Partner closely with broader Customer Success teams and vertical CSMs to align operational asset management activities with overall customer success strategies and business objectives
• Contribute to customer health reviews, executive business reviews (EBRs), quarterly success reviews, and strategic planning discussions through operational analysis and reporting
• Raise critical operational risks, data discrepancies, customer concerns, or process gaps to leadership and account teams as appropriate
• Manage cross-functional coordination across Sales, Customer Experience, Engineering, Operations, OEM partners, Finance, and delivery teams to drive customer outcomes
• Support the development and refinement of scalable asset management and Customer Success operational processes
• Engage directly with OEM partners to build expertise around licensing models, product structures, operational processes, and support requirements
• Identify opportunities to improve operational efficiency, customer adoption, reporting accuracy, and overall customer experience
• Maintain accurate activity tracking and customer documentation within Gainsight and associated collaboration platforms
• Support operational readiness and customer engagement activities associated with large-scale Federal and Public Sector programs
• Operate effectively within both remote and customer-facing environments, including occasional on-site engagement as required
• Attend work on a regular and reliable basis and maintain flexibility to support customer needs outside standard business hours when necessary

Qualifications

• 4–6+ years of experience in Customer Success, Asset Management, Enterprise Software Licensing, Operations, Project Management, Business Analysis, IT, or related customer-facing technology roles
• Proven experience working within Cisco licensing environments, including Smart Accounts, Virtual Accounts, Enterprise Agreements, and subscription-based software models
• Strong understanding of software lifecycle management including deployment, entitlement, adoption, consumption, renewals, and operational governance
• Demonstrated ability to analyze, validate, reconcile, and present complex operational and licensing data
• Experience supporting enterprise customers within complex, fast-paced, and highly visible technology environments
• Federal or Public Sector customer experience strongly preferred
• Strong executive presence with experience presenting to technical teams, operational stakeholders, and senior leadership
• Demonstrated ability to operate effectively within ambiguous environments with shifting priorities and evolving structures
• Strong organizational, prioritization, and time management skills with the ability to manage multiple initiatives simultaneously
• Strong business acumen with the ability to translate operational data into meaningful customer outcomes and recommendations
• Experience collaborating cross-functionally across Sales, Engineering, Operations, Finance, OEM partners, and Customer Success organizations
• Strong facilitation, communication, and customer engagement skills
• Experience building or refining operational processes, reporting frameworks, or customer success workflows preferred
• Exposure to additional OEM ecosystems such as Palo Alto, VMware, Dell, Red Hat, or similar technologies preferred but not required
• Previous Program or Project Management experience considered a plus
• This job requires up to 20% travel throughout the US.

Education

• Undergraduate degree in a related field or equivalent work experience is required.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

Qualifications

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Customer Experience – Software Lifecycle team?

WWT’s CX – Software Life