Service Design Architect

Salary: £65,000 - 65,000 per year

Requirements

• Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
• Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
• ITIL certification and a solid understanding of service delivery frameworks and best practices.
• Strong commercial and bid skills, including governance and costing models.
• Exceptional documentation and presentation skills, with the ability to communicate confidently at CxO level.
• Experience leading virtual teams and fostering collaboration across technical and sales functions.
• Knowledge of TUPE and managed services contracts is a plus.
• Familiarity with public sector procurement processes is an advantage.

Responsibilities

• Work in our dynamic pre-sales function to help shape world-class service solutions that meet diverse customer needs and drive value.
• Collaborate with clients to design custom solutions aligned to their requirements and demonstrate the full potential of our managed services.
• Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders.
• Act as the go-to expert on solution completeness, feasibility, and governance across opportunities.
• Prepare compelling proposals and manage bid review processes with clarity and transparency.
• Identify and manage risks throughout the solution lifecycle to maintain project momentum.
• Work closely with teams across sales, presales, operations, and project management to ensure smooth transitions and successful service delivery.
• Stay ahead of market trends and industry best practices to keep our solutions competitive and innovative.
• Align service designs with business goals to ensure exceptional quality and customer satisfaction.

Technologies

• Architect
• Cloud
• Support
• ITIL
• Security
• Excel

More

We are a remote team offering a Service Design Architect role within our dynamic pre-sales function. We support diverse customer needs by creating tailored managed service solutions and working closely with sales, operations, and project management teams. The salary is £65k plus car and £10k commissions.

last updated 28 week of 2026