IT Support Analyst

Salary: £57,000 - 86,000 per year

Requirements

• Minimum 2 years experience in a technical IT support or customer support role
• Strong knowledge of Microsoft O365 and Windows 11
• Experience supporting Android and iOS mobile devices
• Familiarity with remote support tools such as Bomgar
• Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
• Exposure to incident management platforms, ideally ServiceNow
• Strong customer service and problem-solving skills
• Degree in Computer Science, Informatics, or a similar field preferred

Responsibilities

• Provide 2nd level IT support to end users
• Troubleshoot and resolve incidents using basic analysis techniques
• Assist with root cause analysis on recurring issues
• Provide onsite and remote support using remote control software
• Support users with hardware, software, and connectivity issues
• Work collaboratively with project teams and other IT support functions
• Liaise with external vendors and partners regarding user support
• Ensure incidents are managed in line with ITIL processes
• Maintain accurate incident logging and documentation
• Perform hardware and software change requests
• Attend end-user meetings to provide local IT support when required
• Support regional infrastructure maintenance alongside global IT teams
• Install and maintain local IT infrastructure as needed

Technologies

• Android
• Hardware
• Support
• ITIL
• Mobile
• SAP
• ServiceNow
• VPN
• Windows
• iOS
• Office 365

More

We are hiring an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment in Northwich, working Monday to Friday, 8am to 5pm. This is a 6-month contract with the possibility to extend, offering an hourly rate of £17.62 per hour PAYE. You will join a collaborative IT function working closely with regional and global teams, in a dynamic, team-oriented environment where we value proactive, adaptable people who are comfortable working independently onsite and delivering high-quality end-user support.

last updated 21 week of 2026