IT Support Technician

Salary: £28,000 - 30,000 per year

Requirements

• Proven experience in a 1st line support or IT Helpdesk role.
• Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Experience with PC hardware setup and maintenance.
• Excellent communication and problem-solving skills.
• A hands-on approach and a proactive attitude towards learning.
• A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.
• A valid UK Driving Licence and access to your own vehicle are essential.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
• Perform Microsoft 365 Administration and Cloud troubleshooting.
• Configure and maintain PC hardware.
• Deliver outstanding customer service and build strong client relationships.
• Contribute to team growth through knowledge sharing and collaboration.

Technologies

• Active Directory
• Cloud
• Hardware
• Support
• Microsoft 365
• Windows
• Office 365

More

We are Perfect Path Recruitment, partnering with a leading IT service provider in Caerphilly. Our innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. We deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. We offer clear career progression, salary growth opportunities, a profit-related bonus, life cover, 24/7 access to a GP and well-being services, and opportunities for technical training and formal certifications.

last updated 15 week of 2026