Service Architect - North West England

Salary: £136,560 - 145,500 per year

Requirements

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.
• Must hold or be eligible to obtain SC clearance.
• Ability to work with sensitive and classified information in compliance with government and organizational security policies.
• ITIL certification (Foundation or higher) preferred.
• Experience in large-scale enterprise or government environments preferred.
• Familiarity with service modeling tools and frameworks preferred.

Responsibilities

• Develop service architectures that cover infrastructure, applications, and operational processes.
• Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Produce service design packages, including service models, operational procedures, and support documentation.
• Define service standards and ensure compliance with organizational and regulatory requirements.
• Collaborate with project teams to ensure smooth transition from design to live operation.
• Identify opportunities to enhance service performance and cost efficiency.

Technologies

• Architect
• Support
• ITIL
• ITSM
• Security

More

We are seeking a Service Architect for our hybrid role based in Barrow in Furness, with 40% onsite and 60% remote work. This position is focused on designing and defining IT service solutions that align with our business requirements and standards. We offer competitive rates and the chance to work on initiatives that impact our enterprise and government environments. Join our team and contribute to enhancing service performance and ensuring compliance with industry standards.

last updated 32 week of 2026