IT Support Technician

Salary: £26,000 - 27,000 per year

Requirements

• 1+ year experience in IT support/helpdesk/software support
• Strong communication and problem-solving skills
• Good attention to detail and customer focus
• Able to learn new systems quickly
• Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure

Responsibilities

• Act as first point of contact for customer support queries
• Investigate, replicate, and log technical issues
• Work with development teams to resolve bugs
• Manage user accounts, access, and system updates
• Create user guides, FAQs, and support documentation
• Deliver customer training (remote and onsite)
• Maintain strong product knowledge to support users effectively

Technologies

• Support
• SQL

More

Were a growing company based in Bristol, seeking an IT Support Technician to join our 1st line support team. This full-time, permanent role offers a hybrid working arrangement with three days in the office each week. We provide a supportive environment perfect for someone early in their IT support career, allowing them to build technical skills while engaging in customer interaction and training opportunities. Our benefits include a competitive salary, on-call allowance, annual salary reviews, discretionary bonuses, and additional perks after the probation period such as private healthcare and life insurance.

last updated 18 week of 2026