IT Support - On Site

Salary: £33,000 - 38,000 per year

Requirements

• Proven experience delivering 1st and 2nd line IT support
• Strong working knowledge of Windows desktop and server operating systems
• Experience supporting Microsoft 365 and associated cloud services
• Good understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPNs, firewalls)
• Experience managing users and permissions within Active Directory and Azure environments
• Comfortable working independently and taking ownership of service performance
• Strong customer-focused mindset with clear verbal and written communication skills
• Experience working within structured or compliant IT environments
• Willingness to travel to other UK sites as required
• Full UK driving licence

Responsibilities

• Providing remote and onsite 1st and 2nd line IT support to internal users
• Owning incidents and service requests through to resolution, meeting agreed SLAs
• Acting as a point of escalation for IT issues and supporting service recovery
• Supporting local infrastructure, servers, networks, and endpoint environments
• Managing users, groups, permissions, and devices across Microsoft-based platforms
• Building, configuring, and deploying hardware and software
• Supporting backup monitoring, endpoint security, and proactive estate monitoring
• Maintaining accurate IT asset records and technical documentation
• Assisting with IT projects, system improvements, and new technology deployments
• Working in line with ITIL practices, security policies, and quality standards

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• LAN
• Microsoft 365
• Security
• Windows
• Office 365

More

We are a UK-based organisation seeking an IT Specialist to support our day-to-day IT operations and local technology environment. This role, based in Basildon and offered initially on a 12-month fixed-term basis, provides hands-on support within a varied Microsoft-based environment. We offer a range of benefits including a vehicle lease scheme, flexible working options, private medical cover, and a pension scheme with employer contributions. There are strong opportunities for the right candidate to transition into a permanent role.

last updated 16 week of 2026