2nd Line IT Support

Salary: £? - ? per year

Requirements

• Full and proven knowledge and experience of Microsoft Office 365 and Microsoft Intune
• Strong communication skills and the ability to respond effectively to urgent requests and escalations in a corporate IT environment
• Strong analytical, problem-solving, and multitasking abilities
• Knowledge of IP networking concepts including DHCP, DNS, and general networking principles

Responsibilities

• Support the timely onboarding, deployment, and IT setup for new hires, including software and hardware
• Support new hires with requests and problems, and ensure new laptops, headsets, and other equipment are successfully up and running
• Deliver high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance
• Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible
• Deliver high-quality customer service while managing incidents, service requests, and escalations

Technologies

• Hardware
• Support
• Microsoft Intune
• Network
• Office 365

More

We are a legal tech consultancy offering an on-site 2nd Line IT Support contract role in the City of London. This is a 3-month contract with the potential to extend, working Monday to Friday, five days in the office, at a rate of £225-£250 per day outside IR35. We are a global business committed to streamlining our clients technical administration, and this role offers the opportunity to build a strong portfolio and broaden your experience.

last updated 34 week of 2026