2nd Line IT Support Engineer

Salary: £30,000 - 37,000 per year

Requirements

• 4+ years IT support experience (ideally within an MSP)
• Strong knowledge of Microsoft O365 & Azure AD
• Experience with Windows Server & Active Directory
• Solid networking knowledge (VLANs, VPNs, firewalls)
• Backup solutions & disaster recovery understanding
• Strong customer service skills and experience
• Competent team player and contributor
• Full UK driving licence
• Experience with RMM and PSA tools (desirable)
• Knowledge of cybersecurity tools (EDR, MFA, email security) (desirable)
• Microsoft certifications (desirable)
• Strong troubleshooting and analytical skills
• Ability to work independently and manage priorities
• Professional client-facing manner
• Mentoring mindset
• Proactive and solution-focused

Responsibilities

• Resolve 1st & 2nd Line Support Tickets for Microsoft, Apple & Android Ecosystem
• Diagnose complex desktop, server, and network issues
• Manage and maintain Microsoft O365 and Azure environments
• Support Windows Server environments
• Configure and troubleshoot firewalls, switches, and Wi-Fi systems
• Lead / Assist with IT projects (migrations, upgrades, deployments)
• Perform onsite support across Cumbria when required
• Assist with cybersecurity best practices and monitoring
• Document systems, processes, and client infrastructure

Technologies

• Active Directory
• Android
• Azure
• Support
• Network
• Security
• Windows
• Office 365
• Cloud

More

We are looking for a 2nd Line Support Engineer to handle escalated technical issues, work on infrastructure projects, and provide support to client environments both remotely and onsite. You will play a key role in maintaining high service standards and mentoring our 1st Line Engineers. This is a full-time, permanent position with a competitive pay range of £30,000.00-£37,000.00 per year. We offer benefits such as casual dress, company pension, free parking, on-site parking, and sick pay. The role is based in person, primarily in Cumbria.

last updated 16 week of 2026