IT & Applications Support Analyst

Salary: £34,000 - 38,000 per year

Requirements

• Experience in hands-on IT support in a professional services environment
• Experience with Windows Desktop
• Experience with Microsoft 365
• Experience with Active Directory user configuration
• Basic networking skills (cabling, patching)
• Excellent problem solving and analytical skills
• Strong customer service skills (face-to-face and remote)
• Understanding of data protection and confidentiality
• Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential
• Experience working across multi-office environments
• Previous law firm or professional services experience

Responsibilities

• Provide high-quality technical support via phone, email, remote tools, and in person
• Troubleshoot hardware, software, application, and networking issues
• Manage and maintain service tickets, ensuring clear updates and timely resolution
• Support user account administration and basic server-related tasks
• Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD)
• Support end user devices (PCs, laptops, mobile devices, printers)
• Contribute to IT projects and team knowledge documentation
• Join our out-of-hours paid overtime rota when required

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• Office 365
• Cloud

More

We are seeking an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organization. In return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative, and growth matter. We value continuous improvement and will support your development into specialist tools and technologies.

last updated 13 week of 2026