Salesforce Admin

Salary: £46,000 - 86,000 per year

Requirements

• Bachelors degree in Computer Science, Information Technology, or another technical program, or equivalent industry certifications/additional years of experience
• 2+ years of experience as a Salesforce Administrator
• Proven experience with Salesforce configuration, user management, and data maintenance
• Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows
• Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports
• Ability to analyze, troubleshoot, and solve Salesforce administrative problems up to low-medium complexity
• Ability to prioritize tasks to meet requests and deadlines
• Ability to communicate effectively in writing, speaking, and presentations with clarity and thoroughness
• Excellent collaboration skills, including diligent follow-up, issue resolution, expectation setting, and navigating difficult situations
• Salesforce Administrator Certification (ADM 201) or higher preferred
• Experience with Salesforce integrations using tools like Zapier, MuleSoft, or APIs preferred
• Familiarity with Salesforce AppExchange products and add-ons preferred
• Knowledge of data visualization tools like Tableau or Einstein Analytics preferred

Responsibilities

• Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime
• Manage user setup, profiles, roles, permissions, and security settings
• Maintain system health, perform regular data audits, and ensure data integrity
• Support Salesforce service problem and incident troubleshooting and resolution with the IT/BizApps team, peers, partners, and business customers
• Conduct and present root cause analysis of incidents as appropriate
• Assist in defining, implementing, and executing disaster recovery and high-availability plans
• Identify stability, performance, and risk trends and conditions that indicate the need for changes to the Salesforce environment
• Build and maintain collaborative relationships with vendor partners, technicians, peer engineers, and business teams
• Represent the IT/BizApps team in broader organizational change, risk control, and governance initiatives
• Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes
• Build and maintain reports, dashboards, and analytics to support business decision-making
• Implement changes and enhancements to meet evolving business requirements
• Design and implement automation solutions such as Flows, Process Builder, and Approval Processes to streamline business operations
• Optimize workflows to reduce manual tasks and improve efficiency across teams
• Support integration of Salesforce with third-party tools and applications
• Provide day-to-day support to Salesforce users, troubleshoot issues, and implement solutions
• Develop and deliver training materials and sessions to improve user adoption and proficiency
• Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices
• Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard
• Ensure data accuracy through deduplication, validation, and ongoing monitoring
• Create and manage custom reports and dashboards to meet reporting needs across departments
• Stay informed about Salesforce releases, features, and best practices, and assess their potential impact
• Test and implement new Salesforce features and functionality to ensure seamless updates
• Monitor system performance and resolve technical issues promptly
• Work independently, take initiative, prioritize effectively, and complete tasks on time
• Make decisions quickly and be comfortable acting on partial information when needed

Technologies

• Support
• MuleSoft
• Salesforce
• Security
• Tableau
• Zapier

More

We are 8x8, connecting customers and teams globally and empowering CX leaders with performance insights to make smarter decisions, delight customers, and drive lasting business impact. We are hiring an experienced, detail-oriented, and proactive Salesforce Administrator to join our internal Information Technology team in London, UK. This is an in-office or hybrid role aligned to UK business hours, with flexible work arrangements including hybrid, on-site, or remote options. We offer a collaborative and supportive team environment with opportunities for learning and growth. We are a proud equal opportunities employer, believe diversity strengthens our company, and have been a member of the Living Wage Foundation for many years.

last updated 36 week of 2026