2nd Line IT Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Previous experience in an IT Support Engineer, 2nd Line Support Engineer, IT Technician or Service Desk Engineer role.
• Strong experience supporting Windows 11 and Microsoft desktop environments.
• Good knowledge of Microsoft 365 administration.
• Experience with Active Directory, Group Policy, Exchange Online, Teams, SharePoint and OneDrive.
• Exposure to Microsoft Intune, Azure or endpoint management.
• Understanding of networking fundamentals, including TCP/IP, switches, VLANs, firewalls and Wi-Fi.
• Confident using helpdesk and ticketing systems and remote support tools.
• Strong troubleshooting ability across hardware, software, connectivity and user account issues.
• Excellent communication skills and a helpful, user-focused approach.
• Full UK driving licence and access to your own vehicle with business insurance.
• Desirable: experience in a legal, professional services, financial services or multi-site environment.
• Desirable: knowledge of legal applications such as SOS Connect, SOS Practice Manager or Diktamen.
• Desirable: Microsoft, CompTIA A, Azure, Microsoft 365 or Endpoint Administrator certifications.
• Desirable: experience with endpoint security, backup tools, asset management or device lifecycle management.

Responsibilities

• Provide 1st and 2nd line IT support to users across multiple offices.
• Log, triage, resolve and escalate IT support tickets.
• Support users remotely and on site with hardware, software, connectivity and account issues.
• Build, configure, deploy and manage laptops, desktops, mobile devices and peripherals.
• Support Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Intune endpoint management, device provisioning and configuration.
• Support Windows Server, Hyper-V, Group Policy and general infrastructure tasks.
• Troubleshoot networking issues, including TCP/IP, switches, VLANs, firewalls and wireless connectivity.
• Support legal and business applications, including installation, configuration and troubleshooting.
• Assist with patching, software updates, endpoint security and backup checks.
• Support IT projects, including hardware refreshes, system upgrades, migrations and office moves.
• Maintain IT documentation, user guides and knowledge base content.

Technologies

• Active Directory
• Azure
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• TCP/IP
• Windows
• Office 365
• Cloud

More

We are recruiting for a proactive 2nd Line IT Support Engineer to join our professional services organisation based in Newark, Nottinghamshire. This is a permanent, full-time role working Monday to Friday, 9:00am to 5:15pm, with regular travel to other offices required. The salary is £35,000 to £38,000 DOE. This is a varied, hands-on opportunity with real responsibility, offering exposure to Microsoft 365, Intune, Azure, networking and infrastructure in a stable multi-site environment. It would suit someone who enjoys solving problems, supporting colleagues and taking ownership of IT issues from start to finish.

last updated 29 week of 2026